sydonia
A better way to meet your customers

Nobody wants
to read your
website.

They want an answer.
A recommendation. A next step.

Sydonia learns your business, then helps people buy, book and solve problems. By voice or message. On your website and WhatsApp.

See it for your businessSound familiar?

Sales. Booking. Technical support. One AI assistant.

Your business. Their next question.

See what it means
for your business.

Choose your business to see where a conversation can lead.

For online shops & retailers

Help them find
the one.

They like what they see. They still need to know which product is right for them.

  • Recommend around their needs, not just a keyword.
  • Work through doubts before they abandon the basket.
  • Help with product questions after the purchase, too.
The next stepA product they can choose with confidence.
A customer choosing a bagRetail example
Fictional example
  1. CUSTOMERI need a bag for work and the occasional weekend away.
  2. SYD · AI ASSISTANTWhat do you carry on a normal day?
  3. CUSTOMERA 14-inch laptop. I’d like room for an overnight stay too.
  4. SYD · AI ASSISTANTThe 28-litre Weekender is the better fit: a laptop pocket and room for overnight essentials. The smaller Daily is lighter, but better suited to commuting only.
  5. CUSTOMERThen I’ll go with the Weekender.
  6. SYD · AI ASSISTANTGood fit for both uses. Choose your colour on the Weekender product page, then add it to your basket.

For agencies & service providers

Turn “can you help?”
into a clear brief.

Your visitor knows the problem. They don’t know which of your services will solve it.

  • Understand what the customer needs done.
  • Explain the relevant service and what it covers.
  • Gather the context for a useful first conversation.
The next stepA relevant enquiry, with the essentials already clear.
A team looking for IT supportService business example
Fictional example
  1. CUSTOMERWe need IT support, but there are only eight of us.
  2. SYD · AI ASSISTANTAre you looking for help with a one-off problem, or ongoing support?
  3. CUSTOMEROngoing. We keep losing time on login and laptop issues.
  4. SYD · AI ASSISTANTManaged support covers recurring account and device help. That’s a better starting point for your team than separate one-off repairs.
  5. CUSTOMERWhat would you need from us to get started?
  6. SYD · AI ASSISTANTYour main tools and the issue that happens most often. We already have the team size and the need for ongoing support, so the first call can focus on the right level of service.

For consultants & advisory firms

Start with their
real challenge.

They’re deciding whether you understand their situation before they commit to speaking with you.

  • Explore the decision behind the initial question.
  • Connect their challenge to your expertise.
  • Prepare a discovery call with a useful starting point.
The next stepA conversation worth having, for both of you.
A founder planning expansionConsulting example
Fictional example
  1. PROSPECTWe’re considering a second location. Is that something you help with?
  2. SYD · AI ASSISTANTYes. Are you comparing locations, or still deciding whether expansion makes sense?
  3. PROSPECTWe have two locations in mind, but not enough data to choose.
  4. SYD · AI ASSISTANTA location review fits that decision. It compares the catchment, competition and operating costs, so you can see the trade-offs before committing.
  5. PROSPECTWhat should I bring to a first call?
  6. SYD · AI ASSISTANTThe two locations, your decision timeline and what’s working at your current site. That gives the consultant a concrete decision to work through with you.

For salons, studios & local services

Fill the gap between
interested and booked.

You’re with a customer. The next one is on your website, wondering what to book and when to come.

  • Help them choose the right type of appointment.
  • Find a suitable time in your connected calendar.
  • Explain what to expect before they arrive.
The next stepThe right appointment, with the details understood.
A new customer at a salonLocal business example
Fictional example
  1. CUSTOMERI’d like a colour change, but I’m not sure what to book.
  2. SYD · AI ASSISTANTA consultation is a good first step. The stylist can look at your hair and discuss the result before you choose a treatment. Would Thursday afternoon work?
  3. CUSTOMERYes, after three. How long does a consultation take?
  4. SYD · AI ASSISTANTAllow 30 minutes. There’s a 16:00 slot on Thursday. Shall I book that consultation?
  5. CUSTOMERYes, please.
  6. SYD · AI ASSISTANTYour consultation is booked for Thursday at 16:00. Bring a photo of the colour you have in mind; the stylist will talk you through the options.

Meet people where the question happens.

On your websiteOn WhatsAppVoice & messages

Our why

You’ve been
that visitor.

Five tabs open. A question the FAQ doesn’t answer. A contact form when you just want to know.

People come to your business with something to work out. What’s right for me? Can you help? What happens next? We believe getting there should be as natural as asking.

That’s why we built Sydonia.

The conversation does the work

From “just looking”
to “let’s do this.”

Selling, arranging a visit, solving a problem. Sydonia follows what the person needs next.

01

Answer the question.

Make your information useful to the person asking, in the context that matters to them.

“Does this work for someone like me?”
02

Help them choose.

Understand what they need. Help them weigh the options and find the right fit.

“Which option would you recommend?”
03

Make the appointment.

Find a time that works. Book it in your connected calendar, with the customer’s agreement.

“Can I come in this week?”
04

Work through the problem.

Understand what went wrong. Offer useful technical help and a clear next step.

“I’ve tried that. It still isn’t working.”

The expertise comes built in

Give it your website.
Get a conversation.

Your knowledge, gathered automatically in minutes. A sales approach built around understanding the person. Support when they need help. You don’t have to design the conversation.

See it with your business
01

Share your website.

Sydonia gathers and organises your business knowledge. Add documents for what isn’t public.

02

Meet your assistant.

Try its answers, recommendations and support with your own business in mind.

03

Let people ask.

Connect the channels and calendar you need, then make Sydonia available to your customers.

Pricing

Start small.
Grow the conversation.

Monthly plans for your website or store. The same paid plans on Shopify and other platforms.

Lite

For a small business getting started.

$49 / month

USD per website or store

  • 75 messaging conversations
  • 40 WhatsApp reminders
  • 30 live voice minutes
Ask about Lite

Start

For regular sales and support conversations.

$149 / month

USD per website or store

  • 225 messaging conversations
  • 120 WhatsApp reminders
  • 100 live voice minutes
Ask about Start

Growth

For a business with more customer conversations.

$448 / month

USD per website or store

  • 600 messaging conversations
  • 250 WhatsApp reminders
  • 300 live voice minutes
Ask about Growth

Scale

For higher volumes or a tailored setup.

Let’s talk

A quote for your needs

  • Agreed messaging allowance
  • Agreed live voice allowance
Discuss Scale

Every paid plan includes multilingual chat, voice memos and live calls, sales guidance, technical support, customer surveys and WhatsApp follow-ups with consent. Use the console to manage your knowledge, customise your assistant and test conversations.

What counts as a conversation?

A messaging conversation starts with a customer’s second message. It counts once per customer in a 24-hour window across website chat and WhatsApp, including voice memos, once their identity is linked. A live call uses voice minutes only. Using messages and a call uses both allowances.

What happens at the allowance?

Contact us to move to a larger plan or agree an allowance for your needs.

How is billing handled?

Shopify plans use Shopify billing when activated. Other businesses are billed by qelia or their partner. Contact us to arrange your plan and onboarding.

What is charged separately?

Prices exclude applicable taxes. WhatsApp messaging charges are included in every plan. Premium voices, bespoke integrations and managed services are quoted separately.

Allowances are per monthly billing period. Live voice minutes are rounded up per call. Contact us to arrange a 15-day paid-plan trial with 50 messaging conversations, 30 live voice minutes and 20 WhatsApp reminders.

Built around your business

Your knowledge.
A more personal way
to share it.

Your offer is the starting point. The customer’s question gives it direction.

How does Sydonia learn my business?

Start with your website. Sydonia gathers and organises your information automatically, including your offer, policies and practical details. You can also add documents. That knowledge gives sales, booking and support conversations their foundation.

What do I need to configure?

You don’t need to write prompts or build conversation flows. To act on your behalf, Sydonia needs the relevant connections: your website, WhatsApp account or calendar. You control the information you provide and when to make the assistant available.

Does this replace my website?

Sydonia adds a conversational way to explore it. People can still browse, compare and read. When they want help, they can ask on your website or reach you on WhatsApp.

How do appointment bookings work?

When your business connects Google Calendar, Sydonia can offer appointment times and create the appointments customers agree to.

Your calendar, with clear boundaries.

With your permission, Sydonia connects to Google Calendar to find suitable times and create agreed appointments. It reads only busy time ranges and calendar names, never event titles, descriptions or attendees. Calendar data is never used to develop, improve or train AI models. You can disconnect at any time. Read the privacy policy.

Less searching. More conversation.

Let people ask.

Show us your business. Let’s explore what a better first conversation could look like.

Let’s talk about your businessA conversation is a good place to start.